Refund and Returns Policy
Refund & Return Policy
Last Updated: September 7, 2026
At Clinical Peptides, we are committed to providing the highest quality products possible and ensuring customer satisfaction. Due to the nature of our products, we do not accept standard returns or exchanges.
However, we stand behind the quality and purity of our products through our +99% Purity Guarantee.
+99% Purity Guarantee
Clinical Peptides products are manufactured with strict quality standards and undergo testing to verify product purity.
If a product does not meet our stated +99% purity guarantee, customers may contact us for a review. Valid claims must include relevant order information and require supporting documentation from a third party lab. Please email us with this information and we will begin the review process and get back to you within 7 days of submission. Any reviews must be submitted within 30 days after delivery of the product.
If a valid purity-related claim is confirmed, we will work with the customer to provide an appropriate resolution, which may include a replacement product or refund.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains an incorrect item, or is missing products, please contact us within 7 days of delivery at:
hello@clinicalpeptidescanada.ca
Please include:
- Order number
- Description of the issue
- Photos of the package and product(s), if applicable
Our team will review the issue and work toward an appropriate resolution. If a product arrives damaged or defective, we will certainly process an exchange or refund if it is brought to our attention with 7 days of delivery.
Order Cancellations
Orders may only be cancelled if they have not yet entered processing or fulfillment.
Once an order has been processed or shipped, cancellation is no longer available.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow your payment provider time to process the refund after approval.
Need Help?
If you have questions regarding a refund, order issue, or our policies, please contact us: